How can I book an appointment?
You can book your appointment by either telephone, faxing or email or our details are on our contact us page

What should I do when I first arrive at Holmcroft?

Please leave your dog(s) in your car and report to reception.
Always check with us before bringing your dog into the swimming area – your dog might be wonderful with other dogs but not all dogs are.
Please remember we have injured dogs on the premises that can feel threatened or could be hurt by normal friendly behaviour.
Keep your dog on a lead at all times until a member of staff tells you that it is safe to release.
Always have a collar on your dog. Dogs without collars pose a health and safety risk to members of staff, clients and other dogs.

What do I need to bring with me?
Your dogs’ vaccination certificate. (on your first visit)
No food for at least 2 hours before swimming.
Please toilet your dog before they enter the swimming are lawn is available on site but please clean up after your dog(s)
We do understand toilet accidents will happen with disabled dogs please don`t be embarrassed we are used to it! If you need help with cleaning up please ask us. Some disabled dogs are difficult to keep clean when toileting.
Wear suitable clothing  you may get splashed!

What will happen if I am late or miss an appointment?

Up to 15 minutes late – we will start the swim but your dog(s) will be required to leave the pool area on time to enable the next client’s appointment to start punctually.
Missed appointments – The full charge will apply.
Cancellations – We require a minimum of 24 hours notice otherwise the full charge will apply.

Pool rules
- Health and Safety require us to set certain rules For your dogs’ safety, comfort and hygiene:
- Please arrive 10-15 minutes before your appointment to allow time for toileting.
- If your dog goes to the toilet in the pool (open‘s bowels ) a charge of £30 for pool closure will be made. The pool will have to be closed and thoroughly cleaned before any dogs   can continue to swim.
- Please do not feed your dog for 2 hours before swimming and for at least an hour after.
- If your dog has had diarrhoea within the last 10 days he/she will not be allowed to swim.
- We will not swim dogs with infectious/contagious conditions I.e. ears, eyes and skin.
- We cannot swim bitches in season.
- Please give us at least 24hours notice for cancellation of appointments otherwise the full charge of your appointment will apply
- All dogs must be referred by their Vet.
- Please keep us informed of any changes to medication.
- We reserve the right to use video/photographic equipment during hydrotherapy sessions.
- Children under 16 years must stay behind the low level wall surrounding the pool.
- Please ensure your dog is up to date with Vaccinations, flea and worming treatment.
- Dogs will be swam entirely at owners risk.
- Owners must wear non-slip shoes and take care in the pool area, we cannot be held responsible or any injury to animals or people in the pool area.
- We cannot accept responsibility for loss or damage to personal property or vehicles in or around the premises.
- We reserve the right to refuse treatment.

Thank you for your co-operation